Grievance Officer

Grievance details

• Company: Vahanfin Solutions Private Limited
• Brand: Gaadiwalaonline
• Grievance Officer: Nirmal Ghosh
• Email: grievance@gaadiwalaonline.com
• Phone: +91 8877 82 8877
• Registered office: Nabibux House 3rd floor, Vakola Bridge Road, Santacruz (E), Mumbai 400055, Maharashtra

Response timeline

We will acknowledge complaints within the applicable legal timeline and aim to resolve them as per company policy and applicable law. Complex matters involving banks, payment gateways, authorised providers, courts, departments, or official systems may require additional time.

Required information

• Registered mobile number, user name, and contact email if available.
• Order ID, payment ID, wallet transaction ID, challan number, or vehicle number as applicable.
• Screenshots, receipt, bank debit message, or other documents needed to verify the complaint.